Terms and Conditions

SANDHILLS HOLIDAY PARK
BOOKING TERMS AND CONDITIONS

1.    Introduction

1.1    These terms and conditions set out the terms on which we agree to let a caravan to you. Guests are expected to behave in a reasonable way while on the Park and to comply with these terms and conditions.

1.2    We reserve the right to ask Guests who contravene these terms and conditions or, who are behaving in a manner which, in the opinion of the Park Management, is likely to cause distress or nuisance to other visitors or members of the Park staff to leave the Park immediately. In these circumstances the holiday booking is cancelled and we shall not be liable for any extra costs incurred by you.

2.    Arrival and Departure

2.1    Guests should report to Reception on arrival.

2.2    Holiday caravans are available from 4pm on the date of arrival and should be vacated by 10am on the day of departure.

2.3    Each caravan is checked before and after being let. Any breakages, damaged or missing items, including caravan keys, which occur during your stay will be charged to you. We also reserve the right to charge for excessive cleaning incurred after your departure.

3.    Booking

3.1    We operate a family friendly Park and therefore bookings of all male, female or young people will only be permitted at the sole discretion of the Park Management.

3.2    Provisional bookings can only be taken if the starting date for the hire of the caravan is more than 30 days in advance.

3.3    Provisional bookings will be held for 7 days. If we have not received a completed booking form and deposit of 25% of the total hire charge within 7 days we reserve the right to cancel the hire of the caravan without notice.

3.4    The balance of the hire charge is due 30 days in advance of the starting date of the hire of the caravan. If the balance of the hire charge is not received we reserve the right to cancel your booking.

3.5    On receipt of your booking from and deposit (or full hire charge if less than six weeks before the starting date of the hire of the caravan) we will send you a confirmation of booking.

3.6    Once your booking confirmation is issued if you are forced to cancel your holiday, for whatever reason, any monies paid less the deposit element will only be refunded if the caravan is re-let. We must be notified of all cancellations in writing. If you cancel within 72 hours of the starting date of the hire of the caravan or decide to depart prior to end of your booked holiday no refunds will be given. We advise you to take out your own holiday cancellation insurance to cover your booking in the event of having to cancel.

3.7    The number of people occupying the caravan must not exceed the number of berths stated. The occupants must be exactly as shown on the booking form and any alteration must be notified to us and receive our approval in advance.

4.    General

4.1    All caravans are non smoking.

4.2    We regret that no dogs or other pets are permitted on the Park.

4.3    Children are the responsibility of their parents or guardians at all time while on the Park.

4.4    Kites must not be flown on the Park.

4.5    Games involving hard balls or other dangerous objects may not be played in the vicinity of caravans.

4.6    Refuse must not be left or deposited outside your caravan. Please use the refuse bins provided.

5.    Utilities

5.1    If you experience any problems with your caravan’s electrical, gas or water systems please contact Reception. You must not attempt to work on the systems yourself.

5.2    The changing of gas cylinders by anyone not expressly authorised to do so by us is prohibited. If you think you may have run out of gas please contact Reception. Do not try and change gas bottles yourself.

6.    Vehicles and Boats

6.1    There is a 10mph speed limited on the Park which must be strictly adhered to at all times.

6.2    No vehicle except a private car is permitted onto the Park; motorhomes, lorries; vans and commercial vehicles of any sort are only permitted by prior arrangement.

6.3    Only vehicles taxed and insured for use on a public road may be kept on the Park and we will remove any disused or broken down vehicle.

6.4    All drivers of vehicles on the Park must hold a current driving licence for the category of vehicle driven.

6.5     Unless you are visiting the Reception on your arrival or departure your vehicle should be parked next to your caravan.

6.6    Guest car passes should be displayed in their cars at all times when on the Park.

6.7     Boats are only permitted on the Park by prior arrangement.